Privacy Policy

Our Privacy Policy

Peter Manettas Seafood Pty Ltd (Peter Manettas Seafood) has implemented measures in order to protect the privacy of any personal information we hold. This policy describes the way that we collect, hold and disclose personal information about individuals.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable in accordance with the Australian Privacy Principles (APPs) set out under the Privacy Act 1988 (Cth).

Why do we collect personal information?

We collect and hold your personal information to allow us to perform our business functions. For example, we may collect your personal information to enable you to participate in a Peter Manettas Seafood promotion or to allow us to market our current and future products and services to you.

What personal information do we hold?

During the course of our business, we may collect personal information from you. The types of personal information we collect will depend on the nature of your dealings with us and may (but does not always) include your name, gender, date of birth, address, contact details as well as any information about you which you have provided to us through promotions or surveys.

What if you don’t provide us with the personal information we request?

If you don’t provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested. How do we collect personal information? We usually collect personal information directly from you such as when you:

• contact us by phone or email
• participate in a promotion or competition conducted by us
• participate in a survey conducted by us
• make a purchase from our website

In some circumstances, however, we may also collect your personal information from third parties, but where we do so, we will ensure that we act in accordance with relevant privacy laws. We will take reasonable steps to ensure that you are aware of the purposes for which we collect your personal information.

Telephone calls to us may be recorded for quality, training and verification purposes. Even if your call is not recorded, we may collect personal information that you provide during telephone calls. In certain instances, we may receive your personal information without asking for it from you or any third party. If so, we will check whether or not this information is reasonably necessary for the performance of our business functions and if it is, we will treat it in the same way as we treat other personal information. If it is not reasonably necessary, we will delete or de-identify such information.

How might we use your personal information?

We may use your personal information for purposes including (but not limited to):

• providing you with the Peter Manettas Seafood goods or services you request
• promoting and marketing current and future Peter Manettas Seafood products and services to you
• informing you of upcoming events, special promotions and offers, discounts and other matters which we consider may be of interest to you
• conducting research (including but not limited to client surveys) concerning Peter Manettas Seafood current and future products or services
• to improve the operation or navigation of our website
• to assist us with answering your query or addressing your complaint
• we may use recorded telephone conversations for internal training purposes
• if you have a complaint in relation to the quality of Peter Manettas Seafood products then we may retain the recording of the telephone conversation for verification purposes. We may also disclose the recording to third parties, including professional advisors, in order to address the complaint or any action you may take in relation to the complaint.

We may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time we collect that information, or for such purposes as may be required or permitted by law.

Direct marketing is when we advertise our products or promotions to you directly, as opposed to in-store or radio advertisements. We will only engage in direct marketing with you if we consider you would reasonably expect us to do so. If you tell us you do not want to receive direct marketing from us we will comply with your request.

Other than as set out above, we will not use or disclose your personal information unless we have reasonable grounds to believe you have authorised us to or we are legally required or permitted to do so.

Cookies

Cookies are small data files that are placed on your computer by web servers when you visit certain websites. Our website uses cookies to allow us to identify regular visitors and collect information about your usage of our website(s) (eg. your webpage viewing preferences). This enables us to provide a better and more relevant website service to you each time you revisit specific web pages. Cookies do not collect nor store any personal information and do not personally identify users, although they do identify a user’s browser. Most browsers are set to accept cookies automatically. However, you can turn off the ‘Save Cookies’ function or set your browser so that it informs you whenever cookies are transmitted.

Will we give your personal information to anyone else?

In providing you with the information, goods or services you request, we may be required to disclose your personal information to our consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers and printing services.

If we provide your personal information to a third party, we generally require the third party to protect your personal information in the same way we do.

Is my personal information secure?

We take reasonable steps to ensure the personal information we hold about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.

No data transmission over the internet is totally secure. As a result, any personal information you send to us over the Internet (including via email) will be sent at your own risk.

Your rights of access and correction

The accuracy of your personal information is important. We take reasonable steps to ensure the personal information we hold about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information we hold about you is incorrect, please contact us on 1300 095 746 during office hours.

You have a general right to access the personal information we hold about you. You may contact us on 1300 095 746 during office hours to request details of your personal information. We can deny your request in some circumstances and if we do so, we will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both our needs and your needs.

Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. If we change this Privacy Policy, we will post a copy of the updated policy on this website and your continued use of this website following that posting will constitute your acceptance of the terms of the updated policy.