We are here to help you with any enquiry. Here are some more frequently asked questions from our valued customers that may be just the answer you're looking for!
At Manettas Seafood Market we put a lot of pride into sourcing and selecting the best quality seafood available from our network of suppliers. With years of experience in the industry, and generations of seeing huge amounts of product, we have quality at the forefront of every order.
Our goal is to give seafood lovers the ability to have access to a wider range of seafood than they normally have ease of access to. We showcase a vast range of products that are not normally easily accessible -we wanted to open the doors of the seafood industry to Australia, delivering across NSW, QLD, VIC and ACT metro and regional areas.
The minimum order is $40.00.
Sydney
Regular Delivery – $12.50 (Delivery between 9am-5pm)
Orders over $200 qualify for Free Regular Delivery Only
4 Hour Delivery Window – $16.50
Early Morning Drop – $19.80 (Contactless Delivery before 7am)
Same Day Delivery – $19.80
Central Coast
Flat Rate Delivery- $19.80
Wollongong & the Southern Highlands
Flat Rate Delivery- $19.80
Newcastle | Hunter Region & ACT Canberra
Flat Rate Delivery- $19.80
NSW Regional
Flat Rate Delivery- $19.80
Melbourne & Mornington Peninsula
Flat Rate Delivery- $19.80
Brisbane
Flat Rate Delivery- $19.80
Gold Coast
Flat Rate Delivery- $19.80
Sunshine Coast
Flat Rate Delivery- $19.80
We want to make seafood as accessible as possible-
Sydney
Order before midnight for next day delivery in Sydney 6 days a week or order up to 15 days in advance.
SAME DAY delivery option is also available in Sydney 5 days a week for orders placed before 10am on the SAME DAY.
Central Coast
Delivering every Wednesday, Friday & Saturday or order in advance.
Wollongong & the Southern Highlands
Delivering every Saturday or order in advance.
Newcastle | Hunter Region & ACT Canberra
Delivering every Saturday or order in advance.
NSW Regional
Delivering every Wednesday or order in advance.
Melbourne Metro
Delivery 5 days a week or order in advance.
Mornington Peninsula & Melbourne Regional
Delivering every Friday or order in advance.
Brisbane Metro
Delivery 5 days a week or order in advance.
Brisbane Regional
Delivering every Wednesday or order in advance.
Gold Coast
Delivering Wednesday & Friday or order in advance.
Sunshine Coast
Delivery 5 days a week or order in advance.
Yes – you can order up to 14 days in advance to prepare for your upcoming event or dinner party
Christmas Orders will open 2 months before Christmas and continue until we are full!
You can select your preferred day and time slot for your delivery – you will receive an SMS and tracking information giving you an estimated delivery time
Delivery time slots
Sydney
Monday – Saturday:
Regular Delivery
9am til 5pm
4 Hour Delivery Window
9am til 2pm
12pm til 5pm
4pm til 8pm
Same Day Delivery Available Monday – Friday (Orders by 10am)
Central Coast
Wednesday, Friday & Saturday
9am til 5pm
South Coast, Wollongong & Southern Highlands
Saturday
9am til 5pm
Newcastle | Hunter Region
Saturday
9am til 5pm
NSW Regional
Wednesday & Saturday
9am til 5pm
ACT Canberra
Saturday
9am til 5pm
Melbourne Metro
Wednesday – Sunday
9am til 5pm
Mornington Peninsula & Melbourne Regional
Friday
9am til 5pm
Brisbane Metro
Wednesday – Sunday
9am til 5pm
Brisbane Regional
Wednesday
9am til 5pm
Gold Coast
Wednesday & Friday
9am til 5pm
Sunshine Coast
Wednesday – Saturday
9am til 5pm
Only in Sydney metro.
If you order before 10am you can get the delivery on the same day – 5 days a week Monday – Friday in Sydney metro.
You will have the option of getting delivery 12pm til 5pm or 4pm til 8pm.
Delivery is available in Sydney only, offering a 4-hour window of delivery in your preferred time slot, 9am til 2pm, 12pm til 5pm or 4pm til 8pm.
Seafood is a wild product and can be seasonal. We don’t see this being a common event, however if it does occur, we will call you and discuss – we do our very best to ensure that we are able to offer all products, however, with seafood being such a dynamic industry if this does happen we will be in touch.
Our pricing is set every day based on fluctuations in the market. We have a dedicated team of professionals that set the pricing based on movements and seasonality of product within the market.
We do to an extent. We want to be able to sell seafood in a user friendly way. Most people don’t know how much a whole salmon weighs for instance – we have taken the guess work out of it and strive to put prices with a minimum weight of a fish.
For example – Your salmon price will be based on a price per kilo on a minimum weight listed, if the fish is larger you will NOT be charged any more and your price per kilo decreases.
Although your product is based on a per kilo basis, you will be paying for the minimum weight even if we send you larger fish.
We have a team of experts putting together our pricing to ensure we can meet the requirements as close as possible – pricing of seafood is very dynamic and our team constantly keep themselves informed of what is happening within the market.
Please give us a call on 1300 095 746 or send us an email to info@manettas.com.au
If you have supplied a mobile phone number, you will be notified by text message for your estimated delivery time and when your delivery is on the way.
All VIC, QLD, ACT and NSW Regional deliveries will receive a text message the evening before the selected delivery day so you can track your order and estimated delivery time.
If you are not home we will call you to receive your instructions. We take the utmost care in ensuring your delivery arrives under temperature control – your delivery will be packed with ice to ensure optimum freshness.
If by chance you receive your order offsite – then we will require photo identification in order to ship out your seafood.
Yes – all our trucks are completely refrigerated ensuring your order is under temperature control all the way to your doorstep.
We have chosen recyclable boxes made of a minimum of 70% natural elements. The boxes are 100% recyclable – we all need to do our part for the environment.
Give us a call on 1300 095 746 or email us at info@manettas.com.au and we can track the truck to ensure it is on the way.
If you are unhappy with a specific product for quality reasons, please contact our customer support team on 1300 095 746 or email in to info@manettas.com.au on the day of delivery.