FAQ

At Manettas Seafood Market we put a lot of pride into sourcing and selecting the best quality seafood available from our network of suppliers. With years of experience in the industry, and generations of seeing huge amounts of product, we have quality at the forefront of every order.

Our goal is to give seafood lovers the ability to have access to a wider range of seafood than they normally have ease of access to. We showcase a vast range of products that are not normally easily accessible -we wanted to open the doors of the seafood industry to Australia, delivering across NSW, QLD, VIC and ACT metro and regional areas.

The minimum order is $40.00.

Sydney
Regular Delivery – $12.50 (Delivery between 9am-5pm)

Orders over $200 qualify for Free Regular Delivery Only

4 Hour Delivery Window – $16.50

Early Morning Drop – $19.80 (Contactless Delivery before 7am)

Same Day Delivery – $19.80

Central Coast

Flat Rate Delivery- $19.80

Wollongong & the Southern Highlands

Flat Rate Delivery- $19.80

Newcastle | Hunter Region & ACT Canberra

Flat Rate Delivery- $19.80

NSW Regional

Flat Rate Delivery- $19.80

Melbourne & Mornington Peninsula

Flat Rate Delivery- $19.80

Brisbane

Flat Rate Delivery- $19.80

Gold Coast

Flat Rate Delivery- $19.80

Sunshine Coast

Flat Rate Delivery- $19.80

We want to make seafood as accessible as possible-

Sydney

Order before midnight for next day delivery in Sydney 6 days a week or order up to 15 days in advance.
SAME DAY delivery option is also available in Sydney 5 days a week for orders placed before 10am on the SAME DAY.

Central Coast
Delivering every Wednesday, Friday & Saturday or order in advance.

Wollongong & the Southern Highlands

Delivering every Saturday or order in advance.

Newcastle | Hunter Region & ACT Canberra

Delivering every Saturday or order in advance.

NSW Regional

Delivering every Wednesday or order in advance.

Melbourne Metro

Delivery 5 days a week or order in advance.

Mornington Peninsula & Melbourne Regional

Delivering every Friday or order in advance.

Brisbane Metro

Delivery 5 days a week or order in advance.

Brisbane Regional

Delivering every Wednesday or order in advance.

Gold Coast

Delivering Wednesday & Friday or order in advance.

Sunshine Coast

Delivery 5 days a week or order in advance.

Yes – you can order up to 14 days in advance to prepare for your upcoming event or dinner party

Christmas Orders will open 2 months before Christmas and continue until we are full!

You can select your preferred day and time slot for your delivery – you will receive an SMS and tracking information giving you an estimated delivery time

Delivery time slots

Sydney

Monday – Saturday:

Regular Delivery

9am til 5pm

4 Hour Delivery Window

9am til 2pm
12pm til 5pm
4pm til 8pm

Same Day Delivery Available Monday – Friday (Orders by 10am)

Central Coast

Wednesday, Friday & Saturday 

9am til 5pm

South Coast, Wollongong & Southern Highlands

Saturday

9am til 5pm

Newcastle | Hunter Region 

Saturday

9am til 5pm

NSW Regional 

Wednesday & Saturday

9am til 5pm

ACT Canberra 

Saturday

9am til 5pm

Melbourne Metro 

Wednesday – Sunday 

9am til 5pm

Mornington Peninsula & Melbourne Regional

Friday 

9am til 5pm

Brisbane Metro

Wednesday – Sunday 

9am til 5pm

Brisbane Regional

Wednesday

9am til 5pm

Gold Coast 

Wednesday & Friday

9am til 5pm

Sunshine Coast 

Wednesday – Saturday 

9am til 5pm

Only in Sydney metro.

If you order before 10am you can get the delivery on the same day – 5 days a week Monday – Friday in Sydney metro.

You will have the option of getting delivery 12pm til 5pm or 4pm til 8pm.

Delivery is available in Sydney only, offering a 4-hour window of delivery in your preferred time slot, 9am til 2pm, 12pm til 5pm or 4pm til 8pm.

Seafood is a wild product and can be seasonal. We don’t see this being a common event, however if it does occur, we will call you and discuss – we do our very best to ensure that we are able to offer all products, however, with seafood being such a dynamic industry if this does happen we will be in touch.

Our pricing is set every day based on fluctuations in the market. We have a dedicated team of professionals that set the pricing based on movements and seasonality of product within the market.

We do to an extent. We want to be able to sell seafood in a user friendly way. Most people don’t know how much a whole salmon weighs for instance – we have taken the guess work out of it and strive to put prices with a minimum weight of a fish.

For example – Your salmon price will be based on a price per kilo on a minimum weight listed, if the fish is larger you will NOT be charged any more and your price per kilo decreases.

Although your product is based on a per kilo basis, you will be paying for the minimum weight even if we send you larger fish.

We have a team of experts putting together our pricing to ensure we can meet the requirements as close as possible – pricing of seafood is very dynamic and our team constantly keep themselves informed of what is happening within the market.

Please give us a call on 1300 095 746 or send us an email to info@manettas.com.au

If you have supplied a mobile phone number, you will be notified by text message for your estimated delivery time and when your delivery is on the way.

All VIC, QLD, ACT and NSW Regional deliveries will receive a text message the evening before the selected delivery day so you can track your order and estimated delivery time.

If you are not home we will call you to receive your instructions. We take the utmost care in ensuring your delivery arrives under temperature control – your delivery will be packed with ice to ensure optimum freshness.

If by chance you receive your order offsite – then we will require photo identification in order to ship out your seafood.

Yes – all our trucks are completely refrigerated ensuring your order is under temperature control all the way to your doorstep.

We have chosen recyclable boxes made of a minimum of 70% natural elements. The boxes are 100% recyclable – we all need to do our part for the environment.

Give us a call on 1300 095 746 or email us at info@manettas.com.au and we can track the truck to ensure it is on the way.

If you are unhappy with a specific product for quality reasons, please contact our customer support team on 1300 095 746 or email in to info@manettas.com.au on the day of delivery.